• 16 reviews
Five9 Agent Desktop Toolkit
Security impact analysis
9
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3
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0
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Five9 Agent Desktop Toolkit
Five9 Agent Desktop Toolkit
Five9 Agent Desktop Toolkit

Unlocking Productivity with the Top Chrome Extension: A Look at Five9

Whether you're a project manager juggling multiple tasks or an individual trying to streamline your daily activities, the right Chrome extension can make a world of a difference. A powerful tool that has captured the attention of many is Five9, a project management Chrome extension designed to optimize your daily schedule and task organization . Despite its aggregate rating of 3.06 out of 5, it's one of the highly-regarded Chrome productivity apps in the business landscape.

Understanding Five9: A Comprehensive Task Organizer

Five9 is a cloud contact center software provider that has transformed businesses since 2001. The Five9 Virtual Contact Center, a browser -integrated softphone, empowers businesses to manage customer service, sales, and marketing functions more proficiently. It's not just an app; it's a strategic ally that helps to organize your daily life.

Why Five9 is a Top Extension for Task Prioritization

The Five9 Chrome extension offers an array of features that aid in task prioritization and organization. From performing all types of call functions to adding comments to records, it's all about improving productivity. Notably, the flexibility to use scripts, connectors, and worksheets associated with a campaign sets it apart as an effective task organizer.

Considering User Reviews: The Mixed Bag

Despite its benefits, Five9 has received mixed reviews from users. One user, Marcus Parsons, found the extension to be easily compatible with the "genericAgent2.jnlp" program within Five9. On the contrary, Anniely Perdigon expressed frustration with the inability to load the application on her chromebook. David Holland offered a solution for those experiencing issues, suggesting an update to the extension URL. However, users like Brandon Miller were disappointed with the limitation of the software to Windows and Apple users only.

Concluding Thoughts: Pros, Cons, and Potential

It's evident that Five9's Chrome extension is a valuable tool for those looking to organize daily tasks more efficiently. It's robust, intuitive, and designed to meet the diverse needs of the business sector. However, the lack of support for Chromebooks and issues with application loading are areas of concern that need addressing. As it stands, Five9 holds the potential to climb the ranks of top extensions for Chrome, given its impressive suite of features and proven success in task prioritization.


Five9 supports billions of customer interactions.

Helps organizations transition to cloud-based software.

Offers comprehensive suite of applications.

Five9 Agent Desktop Toolkit enhances browser functionality.

Supports all types of call functions.

Limited functionality for non-cloud-based organizations.

Might be complex for first-time users.

Requires stable internet connection for optimal use.

Potential compatibility issues with non-supported browsers.

Additional features may come at extra cost.

3.06
16 reviews
6 Reviews For This Extension
Anniely Perdigon

Unable to load the application. Please retry in a few minutes. Reload I have a chromebook and I get this error: Unable to load the application. Please retry in a few minutes. Reload I did this: Right click the five9 extension on the toolbar. Click options. Update the extension url to https://app-scl.five9.com/. and I didn't get an answer either

Marcus Parsons

This extension goes along with the "genericAgent2.jnlp" program within Five9. You can download it by logging into Five9 and clicking "Agent" -> "Desktop (Java)". That should have been how you got to this page, regardless.

David Holland

The URL link needs to be in the following format: http://localhost:9998/makeCall?number=##########&campaignId=#######&checkDnc=true number= the phone number to dial campaignId= the campaign ID to dial out on. You have to call Five9 to get these IDs. It does not work with generic tel:########## urls like what Skype uses.

James E

does not lauch the extension. instead,a screen opens that says "Five9 CTI Web Services is not running!" can someone help?

wanderrina

Being auto-detached.

Joshua Resneck

04.08.16 - DOES. NOT. WORK. Please fix!

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